WITHDRAWAL WITHOUT REASON (RETURNING OF THE GOODS)
Have you made the wrong choice? With us, you do not need to worry about picking the wrong fragrance or beauty product. You can withdraw from the contract within 90 days without stating a reason.
When can I withdraw from the contract without stating a reason?
When shopping with us, you can return any purchased product with the exception of those which
a) Were altered or manufactured according to your instructions (e.g. an engraved packaging)
b) Cannot be returned due to hygienic purposes (e.g. open beauty products and other goods which come in direct contact with the skin)
If you choose to have your item gift-wrapped or ecologically wrapped, it is no longer possible to withdraw from the service contract once the item has been wrapped, as the service has already been provided. Please note that your items will be wrapped immediately after your order has been placed.
You also cannot withdraw from a contract concerned gift-wrapped goods if the products have already been gift-wrapped. We remind you that according to the law, you are responsible for the reduction of the value of products which result from using these products in a way that exceeds the necessary familiarisation with the properties and functionality of the products (for instance if you keep using a fragrance after you have already tested it). In these cases we can only reimburse you a proportional part of the price).
How should I proceed when I want to withdraw from the contract without stating a reason?
Notify us of your decision to withdraw from the contract within 90 days. The best way to do this is to contact us at [email protected] or by calling 081 800 2648. You can also use the contract withdrawal form found here.
We will reimburse you for the purchase price of the goods within 14 days from the day of the withdrawal at the latest. However, we can postpone the payment in accordance with the law until the goods are returned. If you withdraw within the first 14 days from the delivery of the goods, you are also entitled to be reimbursed for the expenses related to the delivery in the amount that corresponds with the cheapest available mode of delivery.
We will be happy to answer all your questions about the withdrawal without reason if you contact us at the e-mail address [email protected] or the phone number 081 800 2648.