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Terms and Conditions

1.       Opening Provisions

i. Under these Business Terms and Conditions, we define the relationship between our company, Notino Italia s.r.l., ID: 10107471, 71  Piazza Solferino, 20, 10121 Torino, as the seller and operator of the e-shop at, and you, our customer, who enters into a purchase agreement with us.

ii. We apply a uniform approach to our customers and provide them with the same benefits, whether they are consumers or not. Therefore, the rules set forth in these Business Terms and Conditions are applicable to all our customers.

iii. These Terms and Conditions cover the purchase of goods on our e-shop. 

2.       Conclusion of the Purchase Agreement

i.  You can enter into a purchase agreement with us remotely via the e-shop or our customer line.

ii. In the case of a purchase agreement concluded remotely, the order placed by the order’s submission on the website or via the customer line shall constitute an offer to purchase. The order shall be valid for the period of 7 days and we will confirm its receipt by e-mail. A purchase agreement shall then be concluded upon our acceptance of the offer to purchase in the form of shipping the ordered goods. We will inform you of the shipment of goods by e-mail.

iii. We supply goods only in a quantity usual for household consumption. In specific cases (especially in the event of discounts or clearance sales), we are entitled to determine a maximum quantity that we can supply.

iv. The order in the online store is placed by clicking the button which says “Order”. The wording of the Terms and Conditions along with the information about the order are archived for 6 years. If you’ve entered incorrect data while placing the order, you can correct them through the order form or in your customer account. 

3.       Withdrawal for No Reason

i.    By law, you are entitled to withdraw from an agreement concluded on the Internet or over the phone without giving a reason within 14 days of delivery of the goods. At our company, each buyer is entitled to withdraw from the agreement without giving a reason within 90 days of delivery of the goods. However, please note that pursuant to iii. below, reimbursement of delivery costs will only apply where withdrawal occurs within 14 days.  

ii.  If you wish to exercise this right, you must notify us of your decision to withdraw from the agreement within the aforesaid time limit. The best way to do this is to contact us at [email protected] or by calling +353 8180 02648. You can also use the model agreement withdrawal form found here.

iii.  In the event you withdraw from the agreement, we will refund you the purchase price of the goods. In the event of withdrawal within 14 days of the delivery of the goods, you shall also be entitled to a reimbursement of the costs of delivery in an amount corresponding to the least expensive offered method of delivery. In the event of a later withdrawal from the agreement, we will refund only the purchase price of the goods. The aforesaid funds shall be refunded without delay, no later than 14 days from the date of withdrawal. However, in accordance with current applicable law, we are intitled to await the return of the goods before refunding the payment.  For the refund, we shall use the same means of payment you used to pay the purchase price, unless we agree otherwise.

iv. Without delay, and in any event, no later than 14 days from the date of withdrawal, customer should return the goods. If, with regard to the contract, the seller sends the customer an additional free item (“gift”), it is necessary also to return this gift. In the event that the customer does not send the seller the gift back along with the goods, the seller is entitled to halt the return of the purchase price of the goods to the customer until the gift is returned. Customer will bear the costs associated with the return of the goods but you may be entitled to reimbursement as provided in (iii) above.

v. Please note that, by law, you shall be held liable for any reduction in the value of the goods as a consequence of handling the goods in a manner other than is necessary to familiarise yourself with the nature, properties and functionality of the goods (e.g. if you continue to use a perfume after you have initially tried it). Please also note that you are not entitled to withdraw from the agreement where the goods have been manufactured according to your requirements or customised goods (e.g. packaging with customised engravings) or goods which you removed from their packaging and which cannot be returned to the packaging for hygienic reasons (e.g. opened cosmetic preparations and other goods that come into direct contact with your skin).The seller further emphasizes that it is not possible to withdraw from the service contract of gift or ecological wrapping once the item has been wrapped, as the service has therefore been provided (the seller proceeds to deliver the service of gift or ecological wrapping without delay after the order has been placed, provided that the customer has chosen this particular service).

vi. Contract withdrawal is not possible for services - the option is available for products only, not the gift wrapping service.

4.       Complaints

i. If the goods show a defect upon delivery, you are entitled to reject the item and obtain a full refund. You also have the option to have the item repaired free of charge, have it replaced or a price reduction. You also have the option of a voucher if this is preferable.

ii. We shall be liable for defects in the goods if the defects are manifested within six years of the delivery of the goods or before the expiry date stated on the packaging.

iii. Goods shall be considered defective, in particular, when they do not have the usual or presented properties, do not serve their purpose, do not comply with statutory requirements or have not been delivered in the agreed quantity. Please note that an increased sensitivity or allergic reaction to the delivered goods cannot in itself be deemed a defect in the goods. Likewise, shortcomings in gifts and other gratuitous performance we provide beyond the scope of your order do not constitute a defect. Pictures of goods in our e-shop are illustrative only and do not constitute a binding depiction of the goods’ properties (for example, the packaging may differ due to a change made by the manufacturer).

iv. We will be happy to answer any questions regarding complaints at [email protected] or calling +353 8180 02648. Please send us the goods under complaint together with a completed complaint form that can be found here. In the event you fill in the form without the assistance of our staff, please remember to indicate what you find to be a defect or how the defect is manifested, and your requirement as to the method of handling your complaint.

v. We will inform you of the progress of the complaint, in particular of its receipt, acceptance or rejection, via e-mail or text messages. We may also contact you by phone.

vi. We will make a decision on the complaint without delay. The processing of the complaint including the defect removal will not exceed ordinarily 30 days. This is on the basis that you provide us with any necessary assistance and information that is requested of you. Otherwise, you shall be entitled to withdraw from the purchase agreement. 

vii. In the case of a justified complaint, we shall bear the costs associated with the return of the goods.

5.       Method of Payment and Delivery

i. You can select the method of payment and delivery from the options we offer. Prior to the shipment of the order, we will notify you of the selected method of payment and delivery and the associated costs. In the case of choosing the online card payment option, the customer takes into account that the payment will be withdrawn from the card right at the moment of transaction.

ii. The currently offered methods of payment and delivery and their prices can be found here.

iii. We reserve the right to provide the delivery of goods free of charge in selected cases.

iv. The stated delivery time is only an estimate, and it is based on the couriers’ estimated delivery time.  

6.      Miscellaneous

i. We may provide our customers with various discounts and gift and other vouchers. Their use is governed by rules, of which we shall inform the customer in each individual case. Unless stated otherwise, each discount or gift voucher can only be used once, and only one voucher of the same type can be used per purchase. Unless otherwise stated, discounts cannot be combined. In the event the value of the gift voucher is greater than the value of the entire purchase, the difference will not be transferred to a new voucher and the unused amount will not be refunded.

ii. In connection with the purchase made, you may receive an evaluation questionnaire from a third party. You can share your experience with the purchase and the goods with others. If you want to opt out of these marketing communications at any time you will have an option to “unsubscribe”. Please see our Privacy Policy. We will be very happy if you complete the questionnaire.

7.      Sending Samples

i. We offer the Notino Try&Buy service and the service of sending free samples to selected customers. We reserve the right to offer you the option to receive a free consignment containing samples of fragrances and other cosmetic preparations according to the current offer of the e-shop for the purpose of trying out the products offered in the e-shop. 

ii. The sample selection is limited by our stock and the current offer of the e-shop for the Notino Try&Buy service.

iii. The Try&Buy service and the service of sending free samples aim to inform the customer of the offer of the e-shop, and their purpose is not to determine the quality or design according to the agreed sample. The Try&Buy service and the service of sending free samples are free services of an advertising nature and do not constitute performance under a purchase agreement. Therefore, no discrepancy in the sample sent shall establish rights under defective performance.

iv. You may be contacted for the purpose of verifying your satisfaction with the chosen product; by your request for sending a product, you give your consent to being contacted.

8.     General Information

i. In case of disputes, they can be settled on-line with the competent entity which is European Consumer Centre. You can get more details from the link The dispute can be settled on-line, amicably and out of court.

ii. The agreement shall be concluded in English and shall be governed by the laws of Ireland. 

iii. All prices of products and services are provided including VAT applicable at the time of placing the order. We are charging VAT for merchandise ordered on this Website based on Ireland’s VAT rate. In the event the tax rate changes before the conclusion of the purchase agreement or before the shipment of the goods, the customer shall be obliged, taking into account the selected method of payment, to settle any purchase price underpayment, or the seller shall promptly send the customer an e-mail asking the customer to communicate where the seller can pay any purchase price overpayment to the customer. The shipment of goods shall include a tax document. The tax document may also be sent by the seller electronically in the e- mail notifying the customer of the dispatch of the goods. All prices of goods, including discount prices, are valid until further notice or until stocks are sold out.

iv. By placing the order, you agree that we are entitled to send you an electronic tax invoice. The invoice will be sent electronically in an e-mail about the dispatch of your order. If you want to also receive the invoice in print, please send us a message and the invoice will be included in your parcel along with your purchased items.

v. All prices of goods, including discount prices, are valid until further notice or until stocks are sold out.

Any questions? Contact us.

By submitting, Notino Italia s.r.l. will process your data in order to process your request on the basis of legitimate interest. In keeping with the Privacy policy, you can file an objection against this use of your personal data.