Gifts, Promotions and Discounts

We regularly prepare various special offers for you. So keep an eye on the Notino website, our social media or our newsletter, where we will tell you about our promotions in plenty of time. On our website we have a separate category with discounted products and the current discount codes and coupons that you can get.

The biggest discounts can be found by using the Notino app, where you won't miss a single special offer if you use push notifications. 

Tip! Some special offers are only valid on the app. You can therefore find far bigger discounts there than on the web. 

We don’t have one yet, but we are working on it. We are always trying to improve our customer service, and we know that loyalty should be rewarded. That’s why we are collecting data and preparing a programme for you that will bring you joy. Once we’ve fine-tuned it to perfection, we’ll let you know.  

On our website you can check the current discount codes and coupons that you can get. 

However, we do not send discount coupons with your purchase. We prefer to treat you with lovely free gifts (depending on our current special offers) or with free delivery. We always have special offers and discounts, and they change all the time. Keep an eye on them on our website or on the Notino app, where we have even bigger discounts.

This way, it’s easy to hunt down what you need at a nice price or with a free gift.

That really depends. They usually last for about a week, but you should always check the terms and conditions of the specific offer. The products are only on special offer for a limited time or while stocks last. 

We regularly prepare various special offers with free delivery for you. Sometimes they are tied to the purchase of specific products, while other times we offer free delivery with a purchase of a certain value. 

We will always let you know in time on the Notino website or the app. 

Please check the validity of your code and the terms and conditions. It is possible that it is no longer valid or its use is limited by the value of the purchase, the products in the basket, etc. In the case of purchased vouchers, you can only use the code once.

If everything seems to be in order, contact the customer service team on +353 818 002 648 or via email at [email protected]. They will try to resolve your issue right away. 

Special offers or free gifts with purchases are only valid for a certain time period. 

For this type of discount, the terms and conditions state the exact dates when it can be used. If you are unable to use a special offer from last week, it’s possible that it is no longer valid. 

Free delivery shows as a delivery discount in the basket – a negative amount listed on a separate line. You don’t need to worry if it doesn’t say EUR 0 for delivery. Subtracting the discount gives you free delivery.

Sometimes free delivery applies only to a specific item, product size or number of units (e.g. when purchasing 2 units) or to a specific delivery method. Please read the terms and conditions of the special offer carefully.

If you think you’ve met all the requirements and you still don’t see free delivery, contact the customer service team on +353 818 002 648 or via email at [email protected]. They will be happy to help you resolve the issue.

Perhaps the special offer is no longer valid. Please check the dates when the special offer was valid. Sometimes technology fails and the email arrives much later than we intended. If this is the case, we apologise for enticing you with an expired special offer.

Our suppliers deliberately fill the samples only two-thirds of the way due to technological constraints in production. We send them on in the same condition as we receive them. 

You also cannot make a complaint about defects with free gifts and other free transactions.

In you are in any doubt, do not hesitate to contact our customer service team on +353 818 002 648 or via email at [email protected]. They will be happy to resolve the issue with you.

• Free samples: When shopping with us, you will often receive a few samples as a gift. You can find out exactly what these will be in your basket, as they change daily.
• Five samples of your choice can be put together in your own Discovery Box. It will only cost you a nominal amount, and you can choose from a wide range of perfumes, hair products, skincare and makeup.

If you’re buying a new fragrance, try the free Try It First service. We will send you a sample of the same fragrance for you to try first, along with the full-size pack. If you do not like the fragrance, you can return the unopened perfume for free.