Shipping

For each product you will find the estimated delivery date by delivery type.

If you are registered with MyNotino, you can follow your order status practically in real time. You will see what’s going on with your order and when delivery is expected. 

You can find the approximate delivery time from the handover to the carrier in the section Delivery and payment.  However, these deadlines may also vary depending on the season.

After logging in to MyNotino, you can follow your order status practically in real time. This way, you have an overview of what’s going on with your order. 

In some cases, packages are first scanned by the delivery company within 24 to 48 working hours after being sent. You can also track the movement of the package with the courier from this moment onwards.

We will also keep you informed about your order status via email. 

Sometimes.
Some couriers deliver packages over the weekend, but weekend deliveries cannot usually be scheduled or ordered. It depends on the courier’s capacity and the season.
UPS, for example, never delivers on weekends.

Information on shipping (including prices) can be found on the Shipping and payment page.

The carrier will give you information about how to extend the storage time of your package. You can usually request an extension via the carrier’s mobile app or website.

Depending on the type of shipping chosen, you can also find specific information on the Shipping and payment page. 

Warning! During the Christmas period, it may not be possible to extend a package’s storage period. Always follow the current information from your selected carrier. 

We do our best to get the order ready and send it out quickly. And we usually manage it within two days. But the packages are shipped from our main warehouse in the Czech Republic. That’s why the delivery times are longer.

The carriers also try to abide by the agreed delivery times set out on the Shipping and payment page.  

Due to technical limitations, it is unfortunately not possible to deliver items to a country other than where you are ordering from. 

For delivery to a different country, you need to order via the domain of the country to which you want to have the package delivered. You can find all the Notino domains for all of Europe at the bottom of the webpage.

Example: You live in the UK, but you want to send a package to Ireland. You need to place the order from Notino’s Irish domain.

If you aren’t sure about the specific domain, use the global site www.notino.com.

If you are ordering from outside the EU, you can use the services of a freight forwarding company and make the payment via PayPal. Specify the address of the freight forwarding company in the PayPal account as well, then we can send the order to the address in your chosen country and they will send it on to you. If you want to return an item, you will have to return it to the original country of delivery.

Before submitting your order, you can change the delivery address in your MyNotino account. Once an order has been finalised, the delivery address can only be changed by our customer service team on +353 818 002 648 or via e-mail at [email protected]. 

If the shipment has already been dispatched, you will need to request a change of address directly from the carrier.

Warning!
Before completing the order, you will be asked if you want to “order again”. If you click on “order” without changing the information, the order will be sent to the address recommended by the system, i.e. the same address as last time. This could, however, differ from the address you currently have saved in MyNotino.

To ensure we have the correct delivery address, please go to the basket – click on continue to checkout – change information – continue – choose delivery method and payment – continue – change delivery address manually. 

If you see the order marked as In preparation in the MyNotino section, it means that we’re packing it in our warehouse and getting it ready for shipment. It won’t be long before your package starts moving!

As soon as you see in MyNotino that we have handed the package over to the carrier, it means that the carrier has it. However, it can take some time before they process the package at the depot and include it in their logistics schedule. Please be patient and wait for more information directly from the carrier.

The parcel probably could not be delivered or was not collected from the box in time. That sometimes happens. Please contact our customer service team on +353 818 002 648 or by email at [email protected]; they will arrange to have your package resent or give you a refund.

Always contact the carrier immediately. The email or time of delivery message usually includes a phone contact for the driver or carrier. First, try to solve the issue with them directly. If they cannot solve the problem, contact our customer service team on +353 818 002 648 or via email at [email protected].

Links with contacts to each carrier service can be found under the Shipping and payment tab.

Do not accept a package from the carrier that is visibly damaged on the outside. The carrier will return it to us and we will send you a new one right away.

If you have found damaged items inside the package, please call us right away so we can resolve this together immediately.

If you need help making a complaint, contact our customer service team on +353 818 002 648 or via email at [email protected].

We recommend keeping all packaging for at least 5 business days as proof of your complaint.