Services

Sometimes it simply cannot be helped and a package either doesn’t arrive at all, or it arrives damaged. And the products inside are damaged, too. 

With the Priority Complaint service, you can jump the queue of complaints submitted to us by customers before you. We will handle everything with the carrier and send you completely new items within 3 days of getting all the information we require. Without this service, we will process your complaint within the statutory period.

Would you prefer a different form of compensation? No problem! Even if you have purchased the Priority Complaint service, we are happy to discuss the solution that suits you best (e.g. issuing a voucher). You can find detailed information in our Terms and Conditions.

Yes, and not just on perfume. We can laser engrave a personal dedication of your choice on selected cosmetics and perfumes. It can be a declaration of love, a meaningful date, or initials.

How does it work? It’s easy. Just enter the specific text on the product page before ordering it. You can find more about engraving and suitable products here.

Yes. In your basket, you can tick the fully eco-friendly packaging option, which means that we use eco-friendly filling material (usually recycled paper) in your package and paper tape on the outside.

Yes. We are happy to professionally wrap your products in an elegant box with a satin ribbon in the colour of your choosing. You can even add a personal message, which we will print on a card and enclose with the gift.

Find more details about gift wrapping here.