Payment

Check this page, which we update regularly, to find the payment methods we currently offer.

Yes; this is the most popular payment method at Notino. You just need to have online payments allowed in your internet banking.

Our internal system is set up in such a way that we are unable to start processing your order until we have automatically paired the payment with the order reference number. That’s why we always wait for the payment to clear first.

There can be many reasons, so it is best if you call your bank’s helpline to enquire.

Unfortunately, we do not offer this option.

We are probably still waiting for it to be paired with our internal system. As soon as pairing between us and the bank happens, we will register the payment as received and confirm it via email.

If the payment is not paired with your order within a few hours, please contact our customer service centre. The payment may be marked as “payment pending” (PP) and might need to be recorded manually, or we may have received it, but it has not been possible to pair it with the order automatically and will have to be paired manually.

The status of your payment can be verified with our customer service team on +353 818 002 648 or via email at [email protected].

Because we are saving the environment. We always send you an invoice by email when sending the order, and if you order from a logged-in account, you can find it there at any time. And don’t forget to check your spam folder when you check your email.

In the case of a cancelled order, we try to refund you without delay within 7 days.

If you submit a return or a complaint with us, we wait for confirmation from our warehouse team handling the complaint. As soon as they mark it as resolved, the refund request is sent to the accounts department. By law, we have 30 days to do this, but we usually deal with it within a few days.

If you have the time and inclination, you can find all the details in our Terms and Conditions.

No, we do not offer this payment option at the moment.