Q: Do you offer a “competitor price match” service?

No, we do not offer this service. We try to order products at the best possible prices, but sometimes this is not within our capabilities.

Q: How is it possible that prices at Notino are often significantly lower than competitors’ prices?

Notino is the largest European online store selling cosmetics and perfumes. Millions of satisfied customers shop here every day. And because we are so large, we can afford to keep prices down. It may sound like a clich&eacute;, but satisfied customers have always been and always will be our top priority.

Question 1

Why does a product have different prices in different countries?

Accepted Answer

The price of the product is influenced by currency exchange rate fluctuations, as well as by special offers, which vary by country.

Question 2

I ordered a product which was then discounted. Can you refund me the difference?

Accepted Answer

By paying for the order, you agree to the terms and conditions valid at the time of placing the order. We do not provide price adjustments due to later discounts.

Question 3

Your prices change day to day. Why?

Accepted Answer

Pricing is a very dynamic field that is dependent on many factors. That’s why our prices change frequently, so sometimes it’s better not to wait too long. ;-)

Question 4

Do you offer a “competitor price match” service?

Accepted Answer

No, we do not offer this service. We try to order products at the best possible prices, but sometimes this is not within our capabilities.

Question 5

How is it possible that prices at Notino are often significantly lower than competitors’ prices?

Accepted Answer

Notino is the largest European online store selling cosmetics and perfumes. Millions of satisfied customers shop here every day. And because we are so large, we can afford to keep prices down. It may sound like a cliché, but satisfied customers have always been and always will be our top priority.

Was this answer helpful?

Prices