Orders

Yes, of course. Call our customer service team on +353 818 002 648; they will be happy to help you with your order.

Please note that agents cannot take your card details over the phone.

Sometimes a confirmation email might be delayed, but your order is okay. If you log in to your MyNotino account, you’ll find a detailed view of your order status.

If you aren’t registered on MyNotino and you don’t receive an email confirmation within 24 hours of submitting your order, contact our customer service centre on +353 818 002 648 or via email at [email protected]. Our advisors will resolve any issues.

You can find detailed information about your order status by logging in to your MyNotino account. 

If you aren’t yet registered, please refer to the text messages and emails we send you. We start working on an order almost immediately after it is placed, or after payment of an order in advance.

As soon as we hand over the package to the carrier, you’ll get the tracking number and invoice by email – you can start tracking the shipment immediately. You’ll receive a notification from the courier on the day of delivery.

If you are unsure about the status of your order, contact our customer service centre on +353 818 002 648 or via email at [email protected]. 

Cancelling products is very easy. After logging in to your MyNotino account, open up your order, where you will see the option to cancel next to the individual items. 

If you can’t see this option, the order has already been packed and prepared for shipping. This means we can no longer make changes to the order in any way.

Our customer service centre on +353 818 002 648 or via email at [email protected] can help you add a product to your final order. You can also contact our advisors if you need to cancel a product and do not have a MyNotino account.

You can easily add a discount or free gift to your basket in the product overview. You just need to insert the discount or free gift voucher code, or tick the free gift of your choice.

Apart from a free gift, you can also select the option of eco-friendly or gift wrapping in the basket.

No, you cannot make any changes or cancel your order after the package has been shipped. 

You don’t have to, but if you register with us, it will bring you many benefits and make it easier for us to communicate with each other. 

With MyNotino, you can make changes to your order after placing it, or track its status and progress on its way to you. The history of all the orders you have made is also stored here, so you can reorder them at any time with a single click. And making a complaint is also much easier with MyNotino. You can also save your favourite products with a heart to create a wish list.

Email is our main communication channel. We need it so that we can inform you about the status of your order and contact you if necessary. 

The carrier that delivers your package also needs to know your email address. They will send information about the delivery time to your email address in advance.

Although it may seem like we don’t need your address, the opposite is true. 

It serves as your billing address, and so it is necessary to create an order (entering into a purchase contract).